The business terms described in these pages is meant only as a guide on how we prefer to do business or how we are already doing business with others. However, it is not fixed or rigid and may be altered and modified to suit other circumstances. Whatever the case may be, for best practices, we prefer that terms and conditions are mutually agreed between the buyer and CCI before accepting and placing an order.
Delivery of Documents
We identify who is available and capable of delivering what you need, but we do much more. With physical inspections, we can ensure that there are sufficient inspection and testing equipment on every floor and that the floor layout is sufficient to undertake the task of your order as smoothly as possible. We can also make sure that the factories in question meets international standards and that they are compliant with international labour regulations. We provide you the factory profiles before you commit yourselves and you are always welcome to make a visit.
Payment is made strictly via 100% LC or 100% TT in advance. We do not accept credit cards, payments via Western Union or via any other means. In most cases we accept an LC for tailor made orders and prefer a TT in advance for stock lots or short validity offers. Our preference of payment has been developed based on our experience on what works best.
General Policy: Samples are always FREE to all prospective buyers, but despatch is only free to existing buyers and are only despatched after approval of prices and terms. New enquirants should either provide the cost of depatch via courier service, or to provide their courier account number, payment to be made on a collect basis. CCI do not prefer to send samples via mail. Samples are never sent in huge quantity or to display variety of designs. Designs are sent via PDF. Flexible Policy: Counter Samples are sent free of charge in all cases. Short Validity Offers : We cannot send samples of short validity offers or limited availability products because quite often the goods will not remain available by the time the samples arrive.
All enquirants are requested to send as much information as possible regarding, design and construction so that we may be able to respond quickly with our best and most accurate quotation. Due to the volume of enquiries, it is difficult to service for general enquiries, although we promise to try our best to help. A sample of the product or design drawing and details of construction is helpful. Where samples are sent to us, counter samples are sent free of charge. See sample policy.
For a rapid response to enquiries please offer specific information, pictures and drawings. All we ask is that all attachments are checked for viruses before they are sent. Alternatively you could choose to send via fax. We do not entertain spam mails and block any unrelated mails immediately.